Effective Date: 01/01/2024

1. Returns and Exchanges Overview

At Keep It Custom, we are committed to ensuring your satisfaction with our customized clothing products. This Returns and Exchange Policy outlines the guidelines for returning or exchanging items purchased through our website.

2. Eligibility for Returns and Exchanges

• Defective or Damaged Products: If you receive a defective or damaged product, please contact us within 14 days of receiving the item. We will provide instructions on how to return the product, and we will either refund your purchase or send you a replacement, at our discretion.

• Incorrect Orders: If you receive an item different from what you ordered, please notify us within 14 days of receiving the product. We will arrange for the correct item to be sent to you, and if necessary, we will provide instructions for returning the incorrect item.

3. Customized Products

• Non-Returnable and Non-Refundable: Due to the personalized nature of our custom products, returns and exchanges are generally not accepted unless there is a defect or error attributable to Keep It Custom. Please ensure that the design and specifications provided during the order process are accurate and the correct sizes have been selected. 

4. Print On Demand products

• No Refunds or Exchanges: We do not accept returns, refunds, or exchanges for P.O.D products based on sizing issues as we only create the product once an order is placed.

• Customer Responsibility: It is the customer’s responsibility to review our size charts and make an informed decision before placing an order.

5. Return Process

To initiate a return or exchange, follow these steps:

• Contact Us: Reach out to our customer service team at Returns@keepitcusom.c.ouk within the specified timeframe.
• Provide Information: Include your order number, a description of the issue, and any relevant photos of the product.
• Follow Instructions: Our customer service team will provide instructions on how to return the item, if applicable.

6. Refunds and Replacements

• Refunds: Refunds for eligible returns will be processed within 14 days of receiving the returned item. The refund will be issued to the original payment method.

• Replacements: Replacements for defective, damaged, or incorrect items will be sent out as soon as possible after verifying the issue.

7. Shipping Costs

• Defective or Incorrect Items: Keep It Custom will cover the cost of return shipping for defective, damaged, or incorrect items.

• Other Returns: For returns unrelated to defects or errors on our part, the customer is responsible for return shipping costs.

8. Contact Us

If you have any questions or concerns regarding our Returns and Exchange Policy, please contact our customer service team at [insert contact email].

Thank you for choosing Keep It Custom!